Assistant front office manager/Duty manager

Supervised daily front office operations, ensuring smooth check-in/check-out processes, and exceptional guest experiences.
 Managed and trained a team of front desk staff, improving service efficiency and guest satisfaction.
 Handled guest inquiries, complaints, and special requests promptly, maintaining high service standards.
 Coordinated with housekeeping, concierge, and other departments to ensure seamless operations.

Customer service: Ensuring exceptional customer service, handling guest complaints,
and resolving customer issues
Front desk operations: Supporting the front office manager in overseeing front desk
and guest services operations
Reservations: Managing reservations and assisting with check-in and check-out
procedures.
Skills
• Safety awareness
• Excellent customer service
• Ability to follow rules and procedures
• Teamwork
• Remaining calm under the stressful
situations
• Reliability, flexibility and adaptability
• Empathy and understanding
• Organization and attention to detail
• Time management
• Exceeding expectations
Languages
English
Russian
Turkish
Persian
Arabic-conversational
Administrative tasks: Performing administrative tasks, such as answering phones,
confirming staff schedules, and ensuring payroll proceeds smoothly
Data entry: Performing data-entry tasks
Talent management: Coaching, mentoring, training, and performing performance
reviews
Guest satisfaction: Participating in the development and implementation of corrective
action plans based on guest satisfaction results
Multitasking: Possessing multitasking skills to handle several responsibilities
simultaneously.